Are you a manager or a leader ?

Date: 24 October 2024

Author: Felix Borenstein

A leader will be up at the front-of-house being the example of the consummate hospitality host, she or he will inspire, train, develop, and support the people that choose to work with them.

They will engage with their team in a kind, humane way, they will pay them well, at the very least the living wage.

The fancy fishing lodge you own would be just a bunch of buildings if it wasn’t for the team of people you surround yourself with.

And if you’ve done your job right and selected the people with the right attitude – as attitude is everything, then you are well on your way to delighting your guests.

A leader will thrive on in-person communication with their team, they will be available, so the team feels engaged and listened to. The consultative approach a leader uses engages the team and focuses them on the end goal – delighted guests.

A manager – well they manage.....

If your fishing lodge or outdoor adventure lodge needs a boost – who are you going to call ?